Whether you have questions about registration, deposits, withdrawals, bonuses, or gaming, you'll find the answers here. If you can't find what you're looking for, ask us via live support.
To register, you'll need a valid email address, an active mobile number, your correct date of birth (you must be 18 or older), and a strong password. A national ID or passport may be required later for KYC verification. Make sure all information provided is accurate.
No. Each person may only hold one account. Attempting to create multiple accounts using the same name, email, or mobile number may result in all accounts being suspended and any balance being forfeited.
on the login page Click the "Forgot Password?" link. A reset link will be sent to your registered email. The link is only valid for a limited time, so use it promptly. If you don't see the email, check your spam folder or contact live support.
KYC (Know Your Customer) verification confirms member identity and helps prevent fraud. It must be completed before making a withdrawal. Simply upload a photo of your national ID or passport in Account Settings. Verification is typically completed within 24–48 hours.
Personal details such as your name and date of birth cannot be changed once KYC verification is complete. To update your email address or mobile number, contact Live Support and complete identity verification.
Deposits & Payments
Deposit FAQs
378bd supports deposits via mobile banking and e-wallets. The full list of accepted payment methods is available in the Cashier section of your account. You'll be notified whenever new payment options are added.
The minimum deposit amount varies by payment method, and maximum limits also differ depending on the method. Check the cashier section or ask Support for the exact limits.
Most deposits are credited instantly. Some methods may take 5–15 minutes. If more than 30 minutes have passed, contact Live Support with your transaction reference number.
378bd does not charge any deposit fees. However, your payment provider may apply their own charges depending on their policy. Please review the terms of your chosen payment method before making a deposit.
Withdrawals
Withdrawal FAQs
Withdrawal requests are typically processed within 24–48 hours. Completing your KYC verification in advance will speed up the process. VIP members receive priority processing for faster withdrawals.
Yes, KYC verification must be completed before your first withdrawal. This keeps your account secure and helps prevent fraud. You can start the verification process from your account settings.
The minimum withdrawal amount depends on your chosen payment method. You can find the exact limit in the withdrawal section of your account. Withdrawals are not available until all bonus requirements have been met.
The reason for a withdrawal rejection is usually sent to you by email. Common reasons include incomplete KYC, unmet bonus wagering requirements, or unclear documents. Contact live chat to find out the exact reason and resolve the issue.
Bonuses & Promotions
Bonus FAQs
Register once completed, your welcome bonus will be added automatically when you make your first deposit. Full bonus terms and amount On the Promotions page available. If you don't have a code, simply leave the field blank during registration.
Wagering requirements refer to how many times you must bet through a bonus before you can withdraw it. For example, a 30x requirement on a BDT 1,000 bonus means you need to wager BDT 30,000 in total. Each bonus has its own terms — On the Promotions page View details.
Yes. If you do not want to claim a bonus, let Live Support know before making your deposit. A bonus can be declined after it has been credited, but any winnings earned from that bonus will be forfeited.
You are enrolled in the VIP program automatically. Playing regularly earns you points and advances your tier level. Higher tiers unlock exclusive bonuses, dedicated support, and special offers. You can check your current tier in the VIP section of your account.
Games & Betting
Games FAQs
378bd offers Live Casino (live roulette, baccarat, and blackjack), slots, fish games, and Sports Betting. Every category features content from world-class game providers.
Yes. 378bd is fully mobile-optimized. All games are playable from the browser on both Android and iPhone. Using the mobile app delivers an even smoother experience.
Live Casino lets you play with real dealers in real time. A professional dealer manages the cards or roulette wheel via live video stream. Log in and Live Casino Go to the category and pick your preferred table.
Start by refreshing the page or clearing your browser cache. If the problem persists, let our team know via live chat. If you get disconnected mid-game, your balance is protected — contact support and they'll look into it for you.
Security & Privacy
Security FAQs
Yes. 378bd uses 256-bit SSL encryption. Your personal information and financial data are stored in encrypted form and are never shared with third parties — for more details In the Privacy Policy here.
Go to Account Settings → Security and enable two-step verification. An OTP will be sent to your mobile each time you log in. This significantly improves your account security.
Change your password immediately and notify Support via Live Chat. We will review your account activity log and, if necessary, temporarily suspend the account while an investigation is carried out.
Go to Account Settings → Responsible Gaming to find deposit limits, time limits, cooling-off periods, and self-exclusion tools. For more details, Responsible Gaming page here.
Still need help? If you didn't find what you were looking for above, reach out to us directly via live chat — we're available 24/7 to help.